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FOR IMMEDIATE RELEASE
January 25, 2007
Spectrum InTouch helps local crisis hotline
better assist those in need
Talbert House thanks the Mason-based telecommunications company for its generosity
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Talbert House manager Shauna Miller (left) holds the plans for a new phone system for 281-CARE and Victim Service Center. Spectrum InTouch, a Mason-based telecommunications company, is donating the system worth $16,000. Pictured with Milller are Spectrum InTouch president Trent MCracken (middle) and Spectrum InTouch CEO Troy McCracken (right). |
CINCINNATI—Spectrum InTouch, a Spectrum Inc. company headquartered in Mason, announced today it will be donating a new phone system for Hamilton County’s 281-CARE (a suicide and crisis hotline) and Victim Service Center, two Talbert House programs. This phone system will help the community receive access to counseling and support 24 hours a day.
With the donation valued over $16,000, these programs will jointly use the new NEC phone system. The system will include a 30-minute battery backup, voice mail, caller ID, and a call center application software package.
“We thank Spectrum InTouch for this generous donation,” said Shauna Miller, manager of 281-CARE and Victim Service Center. “The new system will provide staff with up-to-date technology that will allow us better call connection options and opportunity to improve our ability to handle emergency situations. These key features, along with the advantage of being more reliable, will allow a better quality of service for our clients.”
281-CARE (513-281-2273) is a 24-hour suicide and crisis hotline supporting individuals in need of mental health counseling or support. This hotline received nearly 16,000 calls in 2006 and monitored approximately 1,200 subscribers through the Tri Health Lifeline, a 24-hour locally monitored personal emergency response service. Victim Service Center offers crisis intervention, prevention, assessment, counseling, support and advocacy services for any victim of crime and their families and assisted over 4,300 crime victims in 2006. Help provided by 281-CARE and Victim Service Center is free and confidential.
The donation includes training, installation, and special customizations, which will prevent the programs from incurring additional expenses.“We are pleased to provide our expertise to Talbert House in their efforts to provide quality services to people in difficult situations,” said Trent McCracken, president of Spectrum InTouch. “We are embracing this opportunity to support both the organization and more importantly, the people and communities who are reaching out to them for help.”
About Talbert House
Since 1965, Talbert House’s mission is to be a progressive, multi-service, community-based nonprofit agency. Talbert House serves a broad population and develops and delivers services in mental health, community corrections, substance abuse and welfare-to-work. These services have two basic purposes: to improve social behavior and enhance personal recovery and growth.About Spectrum Inc.
Spectrum Inc provides comprehensive value-added solutions and services to organizations that seek to eliminate unwarranted complexity and cost from telecom administration. Based in Cincinnati, Spectrum oversees all facets of companies’ multiple carrier relationships, from network design through vendor selection, implementation, management, and optimization. In addition it provides custom analysis, design and implementation of NEC, Shoretel & IWATSU telephony solutions that emphasize the highest quality ongoing service, support and maintenance.
