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Updates on the June IT Security Incident

Posted on: July 15, 2021
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To our Community,

On June 11, one of our security vendors alerted us to suspicious activity on our network. We immediately investigated and found unauthorized access. We briefly took the network down to limit the impact and stop the unauthorized access. We engaged external cybersecurity experts to help secure the network and further enhance our security systems. We take our responsibility to protect personal data seriously and will continue to take all appropriate measures.

We are aware of recent claims that an unauthorized third-party has obtained confidential data and we are investigating further. At this point, we cannot confirm what information may have been accessed.

These investigations can be lengthy, and we are focused on being thorough and fully understanding what occurred and what may have been accessed. Law enforcement has been notified. Our priority is the health, safety and security of our clients, their families and the community.

There is no impact at this time to our operations or ability to deliver services, and we are not aware of any risk to partner systems.

We will share updates when appropriate. If we determine that personal or health information is involved, we will notify those individuals in accordance with applicable law.

We thank everyone for their patience in this experience.